Frequently Asked Questions

1. Location – are the hostels in the city centre?

Yes, both hostels are in the city centre. Amsterdam is a small city and it’s easy to walk to most places in less than 30 minutes. Shelter City is closer to Centraal Station and Dam Square, just around the corner from the Red Light District and Nieuwmarkt. Shelter Jordan is closer to Museum Square and the Anne Frank House and on a quiet, residential street near to the busy Rozengracht area. You probably won’t need to use public transport (tram, bus and metro) but if you do then both hostels have stops nearby.

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2. Breakfast – is it free and what do I get?

Yes, breakfast is free (included in the price), from 08:00 to 10:30 each morning. You have a choice of 3 options plus one hot drink (coffee, tea, hot chocolate):

  • Hot breakfast (pancakes, French toast or fried eggs with ham and cheese, depending on the day – one option per day);
  • Muesli with milk or yoghurt plus a piece of fruit (apple, orange, banana);
  • Bread with jam and cheese.

Extra juice and bread are available for free if you're still hungry - just ask!

If you arrive early and check in before 10:30 in the morning you can buy breakfast that day for 3.75 euro since your first free breakfast will be the next day. If you leave early (before 08:00 in the morning) you can get a free take-away breakfast. Just ask at reception the evening before.

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3. Sheets, blankets, pillows and towels – are they included?

Sheets, blankets and pillows are included for free. You should bring your own towel or you can rent one from us for 2 euro (plus a refundable deposit).

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4. Internet – do you have free wifi and internet computers?

We have free WiFi in both hostels and in Shelter City you can also use our internet computers for free. When it's quiet at reception we can print boarding passes and tickets for you for a small charge.

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5. Lockers – can I use one, how big are they, do I need a padlock?

Every guest may use a locker for free. Most of them are in the bedrooms, but some are in the hallway just outside. The inside measurements of our lockers are approximately: 29cm wide, 46cm deep and 88cm high. They need a padlock with a hook-diameter of approximately 5mm which we sell at reception if you don’t have your own.

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6. Luggage storage – can I leave my bags somewhere safe?

As well as lockers we also have a locked luggage storage area at reception where you can leave your bag if you check in before your room is ready (13:30), and you can leave your bag here on your day of departure until 18:00.

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7. Showers – are they free and are they clean?

Our showers are free and we clean them 3 times a day. There are separate bathrooms for women and for men with toilets and showers in separate cubicles.

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8. Kitchen – can I prepare and store my own food?

There is a refrigerator and a microwave for guests to use. You may also borrow dishes and cutlery from our café. Unfortunately we do not have stoves or ovens for you to use. Cheap drinks, snacks and meals are available to buy in our café.

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9. Curfew – will you lock me out at night?

No, we do not have a curfew. Once you have checked in you may leave and enter the hostel again at any time of the day or night. The door is often locked for security but the receptionst will let you in.

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10. Smoking, alcohol and drugs – what are the rules?

Smoking, alcohol and drugs are not allowed in our hostels. We have a courtyard-garden where you are allowed to smoke normal cigarettes (and e-cigarettes), but no drugs and no alcohol.

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11. Age limits – do you have a minimum or maximum age to stay?

The minimum age is 18 to stay in the hostel. As long as you can still climb stairs and sleep in a bunk bed, we have no maximum age limit. Please keep in mind that our average guest is between 18 and 30 of age.

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12. Single-sex rooms – is it possible to have a room for men and women together? What about families?

All our rooms are single-sex, so men and women need to book beds in different rooms. Married couples may book a 2-bed female room (one bunk bed, not a double bed). Due to the atmosphere of our hostel, we do not accept families with children under the age of 18.

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13. Special needs – do you welcome people with disabilities or allergies?

We want to be welcoming to everyone but sometimes our buildings make that impossible. There are a couple of steps to get in the front door and we don’t have any bedrooms or bathrooms which are suitable for wheelchair users. Most of our accommodation is upstairs and we do not have a lift/elevator. If you’re not sure whether we can accommodate you then use the contact form to send us a message specifying what you need and we’ll let you know if we can provide it. If you have special dietary requirements or food allergies then you should probably bring your own food to eat for breakfast as we probably can’t provide what you need. Shelter City has a lovely cat called Oliver and she (yes, we know!) would love to meet you. But if you don't like cats or are allergic, please book at Shelter Jordan instead. Again, do contact us directly with specific questions if you like.

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14. Arrival – how do I get there?

Check this page for directions how to get to the hostels.

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15. Car parking – do you have a (free) space for my car?

No, we do not have any private parking spaces. There are spaces on the streets around both hostels but this works out really expensive as you have to pay by the hour. We recommend the P+R (Park and Ride) system in Amsterdam where you leave your car in a safe place on the edge of the city and then travel to the centre by public transport. You pay 1 euro for each 24 hours when you arrive after 10:00 on the first day (maximum 4 days) and get cheap public transport tickets for up to 5 people per car. For Shelter Jordan park at Bos en Lommer and take tram 14, for Shelter City park at Zeeburg and take tram 26 to Centraal Station and then walk or take any Metro one stop to Nieuwmarkt.

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16. Checking in – what time should I arrive?

Bag drop-off from 08:00, check in possible from 11:00 onward, rooms available to use from 13:30. There's no curfew or lockout. A valid Passport or government issued identity card (for EU citizen) is required upon check-in.

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17. Checking out – when do I need to leave?

On the day you leave, you need to leave your bedroom and empty your locker by 10:00 so we can start cleaning. You may leave your bags in our luggage storage area and use our café until 18:00 that afternoon.

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18. Booking – how do I reserve?

You can make a reservation in the Shelter Jordan or the Shelter City. You can make a Fully Flex (no deposit necessary) or Non-Refundable booking. For last-minute bookings you can phone us if you will arrive today or tomorrow.

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19. Payment – can I pay by credit/debit card?

When you arrive you need to pay your bill at check-in. You can do this using cash (Euros only) or with a credit or debit card. You do not have to use the same card that you used to make the booking online.

If you have booked a non-refundable booking, the total amount of your reservation will be charged to your credit card account at the time the booking is made. You are responsible that the account is valid and a charge can be made. If your credit card number is invalid or for any reason the charge is declined, your booking will be cancelled.

In the case of a Fully Flexible Booking and when you did the online check-in, we will charge your credit card 1 day prior to arrival to give you a smooth check-in.

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20. Changing something in a booking – what if the number of people, nights or arrival date changes?

After you book online you will automatically be sent an e-mail with a link to a website where you can manage your booking. You can make the changes here yourself. But if you have difficulties you can also send us an e-mail (the address is in the confirmation e-mail which you received). We will do our best to help, but any request for additional nights or beds is dependent on what we still have available. The deposit you paid when you booked is for specific beds on specific nights. So if you move the arrival date you will lose the deposit paid on any nights you are no longer staying and have to pay full price for new nights. If your change involves cancelling a night or bed less than 48 hours before arrival you may be charged (see below).

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21. Cancelling my booking – how do I do it and will I be charged?

If you have a flexible booking, we have a 2 day cancellation policy. If you want to cancel your reservation, you have to make the changes via de website/booking agent where you made the booking. You have to do this before midnight (Amsterdam time) two days before your arrival date. If you made the booking via our own website, you can email us directly. Cancellation by phone is not accepted. Late cancellations and no-shows shall be charged the equivalent of the first night's accommodation. These conditions also apply if the date of arrival has been changed via email. Once you have arrived, paid and checked in it is not possible to receive a refund if you decide to leave early. In case the cancellation or no show concerns a nonrefundable booking: there is no refund and a full charge of the amount of your booking remains. A nonrefundable booking for multiple nights will be cancelled in case of a no show and we do not guarantee beds if one shows up one or more days later.
Please see also our Terms and Conditions for more details.

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22. Sharing with my friends – how do I make sure we’re in the same room?

We always do our best to put people in the same booking in the same room, but it can sometimes happen that we have to split you over different rooms. If this will be a problem for you then send us an e-mail asking to be allocated to the same room and we’ll try even harder just for you. If you and your friends have made separate bookings for the same type of room you can also send us an e-mail and ask to be in the same room.

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23. Lost and found – I think I left something there, can I get it back?

We keep items which we find for a couple of weeks, if you fill in the contact form with your details we’ll reply to you by e-mail and hope to get your things back to you. You have to pay the postage costs to us in advance.

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24. Christian hostel – if I don’t believe in God, can I still stay?

Of course you can stay – everyone is welcome! Our hostels are run by a Dutch Christian organisation and most of the staff are Christian volunteers from all around the world but most of our guests are not Christians. If you want to know more about Jesus then you can talk with us or come to a Bible discussion or prayer time, but you don’t have to! Read more here about the Christian identity of our youth hostels in Amsterdam

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Stay at one of our hostels in the city centre of Amsterdam!

By booking here you agree with our terms and conditions. The group terms & conditions apply for reservations with 9 or more people.

Shelter City Hostal Amsterdam

Shelter Jordan Amsterdam Hostal


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