1. General, arrival, departure
We do not accept groups bookings on Friday- and/or Saturday nights nor in the months July and August. Online group bookings that include these nights/months will be cancelled.
We do not accept groups that come for bachelor/bachelorette parties or alike activities.
We are NOT a party hostel. Loud noise or loud music is not allowed.
Our hostels are smoke-free, alcohol-free and drug-free. You may smoke normal cigarettes outside in our garden.
If someone returns or arrives at the hostel under influence – for example of drugs or alcohol – the entrance can be refused (until the person is again sober), or one can be asked to leave.
Should the behavior of any member of the group cause serious, irresolvable problems to the hostel guests, staff, management or neighbors, we reserve the right to ask the individual or the whole group to leave without refund.
Groups are required to check-in all together. Check-in time is from 1:30 pm till 10 pm. If you want to check-in later than 10 pm, please let us know. Check-in before 1:30 is not possible. Occasionally there is an option to drop of your luggage before 1:30 pm. In case of a group not checking in all together and/or wishing to drop their luggage of before 1:30, please contact the group reservations supervisor/team before arrival and we will see what is possible.
A complete list of names and the room allocation must be sent at least one week before arrival.
1.3 (Before) Departure
Damage caused to the hostel or its property must be reported and paid for immediately.
Groups are required to check-out all together. If this isn’t possible, please contact the group reservations supervisor/team before arrival.
At check out the group leader collects he key cards from the group and returns those all at once to the receptionist Assuming no lost key cards or damage the 100 euro group deposit will be returned at check-out.
2. Making a group booking (9 or more people)
2.1 Online with your credit card or otherwise if provided (immediate booking)
You can make an online booking in the Shelter Jordan or the Shelter City with your credit card for up to 20 persons. You must book private rooms and pay for every bed in the room. If your group either exceeds number of 20 persons or you did not book private rooms we reserve the right to cancel your booking.
You will receive an automatic e-mail confirmation (via the website you booked on) and/or we will contact you personally by e-mail to confirm what you have booked and when the balance will be charged to your credit card or when you need to arrange payment by bank transfer (see below).
2.2 Through the group booking department (by e-mail)
You can contact the Group Reservation Department and request a booking tailored to your individual needs. Please use the request form on our website and enter as many details as possible to receive the best offer. You should book in this way if you do not require private rooms or if you think you qualify for a discount. Once the reservation has been made you normally have two weeks to make the first payment (see below).
The payment conditions vary depending on what type of booking you made, as well as on how and when the booking is made.
3.1 Online non-refundable bookings
Online non-refundable bookings are made directly on the internet and credit card details or any possible another payment option needs to be provided. One receives an immediate confirmation email. We will contact you again by e-mail to confirm the details of your booking, and will schedule a charge for a group deposit for key cards and possible damages. The group deposit will be refunded in cash upon check out when all is fine.
The payment of the group deposit is mandatory and considered a part of the total balance due. Without a payment of the group deposit your booking might be cancelled without a refunds.
Non-refundable bookings are lower in price as a normal fully flexible booking. The group/guests pay less, yet the booking needs to be paid right away and is fixed/solid. This implies first that a booking that is not paid or cannot be charged for, will be cancelled. Second, when the booking is paid for there is no refund in case of cancellation. Also in case of requests for a change in the booking, we cannot guarantee the requested change. If a change can be made and the costs are lower, there is no refund. If a change can be made and the costs are higher, the additional costs need to be paid.
3.2 Online & personalized fully flexible bookings
Online fully flexible bookings are made directly on the internet and credit card details or any possible another payment option needs to be provided. One receives an immediate confirmation e-mail. We will then contact you again by e-mail to confirm the details of your booking. Added to the balance due of online bookings is a group deposit for key cards and possible damages. The payment of the group deposit is mandatory and considered a part of the total balance due. The group deposit will be refunded in cash upon check out when all is fine. If the balance due (booking and group deposit) is not paid in time or we cannot charge you for it, your booking may be cancelled by us.
Personalized bookings are made through the group booking department by email and also contain a group deposit, which is mandatory and considered a part of the total balance due. The group deposit will be refunded in cash upon check out when all is fine. If the balance due (booking and group deposit) is not paid in time or we cannot charge you for it, your booking may be cancelled by us.
Made more than 10 weeks before arrival: To confirm your booking you must pay a non-refundable down payment of 25% of the bed and breakfast price. Normally this deposit is due two weeks after the booking has been made.
If you choose to pay the total bill (including a 100 euro group deposit for key cards and possible damages) by this date then the non-refundable amount in case of cancellation is limited to 25% of the bed and breakfast price until 4 weeks before arrival. The full price/rest of the money is due 4 weeks before arrival if not paid before.
Made less than 10 weeks before arrival: The total bill (including a 100 euro group deposit for key cards and possible damages) must be paid to confirm the booking and is normally due 2 weeks after the booking has been made. The non-refundable amount in case of cancellation is limited to 25% of the bed and breakfast price until 4 weeks before arrival.
Made less than 4 weeks before arrival: If a booking is made less than 4 weeks before arrival, it needs to be fully paid right away.
Payment, confirmation, cancellation: For the payment you may choose to give us your credit card details and authorize us to charge it, or you may make a bank transfer into our bank account. Please allow two weeks for the money to reach us by an international bank transfer and some days to a week if your account is in euro.
Your booking is only confirmed when we have received payment from you. If your payment arrives too late then we may cancel your booking. If we cancel your booking because of non-payment and you want to re-make it , there will be an extra booking fee (assuming that beds are still available).
For cancellation of the booking or changes to it, please see below under “4” and “5”.
All cancellations should be made in writing (e-mail). In case you cancel a non-refundable booking you are not entitled to a refund other than – if already paid – the group deposit.
4.1 Cancellations more than 4 weeks before arrival
In the case of the entire booking being cancelled, the non-refundable down payment of 25% of the bed and breakfast bill will not be refunded. Any other money paid will be refunded. Individual group members (in rooms shared with other guests, or all the people in a private room) may cancel and the deposit paid for them will be deducted from the final bill up to a maximum of 8 beds and 75% of the total bed and breakfast bill (see below for costs of changes).
4.2 Cancellations between 2 and 4 weeks before arrival
In the case of the entire booking being cancelled, any possible booking fee, any extra administration charges, and 50% of the other items on the bill will not be refunded. The remaining 50% plus the group deposit will be refunded. Individual group members (in rooms shared with other guests, or all the people in a private room) may cancel and 50% of the money paid for them will be refunded in cash at check-out up to a maximum of 8 beds (see below for costs of changes).
4.3 Cancellations less than 2 weeks before arrival
No money will be refunded, except the group deposit.
4.4 Additional remarks
Should we have to cancel your booking for any reason beyond your control you will receive a full refund, but no liability will exceed the amount paid to us. We advise you to purchase travel insurance which includes cancellation insurance.
5. Changes to your booking
Once you have made your (first) payment, your booking is finalized. Until 4 weeks before arrival you may make one change to the booking for free, each further change, and changes made within 4 weeks of arrival, will cost 2% of the revised bed and breakfast bill for administration charges. By “change” we understand the following:
- Adding more people to the booking so that the total bill increases (if you have empty beds in private rooms in the original booking and fill these beds this does not count as a change as it does not increase the bill). Beds added less than 4 weeks before arrival are at the full price and do not qualify for group discounts.
- Changing the rooms (either the size of the rooms or the gender).
- Changing the number of nights of your booking (either increasing or decreasing).
6. Other matters
Mistakes can be made in our calculations and we reserve the right to correct all and any prices. Our policies and prices are clearly defined and, in the event of disagreement, the decision of the general manager is final.
Read more about Shelter Hostels Amsterdam:
- The unique location of our hostels in the Amsterdam city centre
- Our group accommodation in Amsterdam.
- 10 reasons our guests think we are the best hostel in Amsterdam
- The activities that we organize in both of our hostels in Amsterdam
- The identity of our youth hostels in Amsterdam
- The things we do to be a great and cheap hostel in Amsterdam
- The location of the Shelter City Hostel Amsterdam
- The location of the Shelter Jordan Amsterdam Hostel