Terms & Conditions

Terms and conditions for groups (see www.shelterhostelamsterdam.com/groups) apply on reservations for 9 or more people.

Taxes not included
City tax is 7 % per person per night. If you are charged a no show charge, then the city tax will transfer into a cancelation fee.

Payment of Non-refundable bookings
If you have booked a non-refundable booking, the total amount of your reservation will be charged to your credit card account at the time the booking is made. You are responsible that the account is valid and a charge can be made. If your credit card number is invalid or for any reason the charge is declined, your booking will be cancelled.

Payment of Fully flexible bookings
In the case of a Fully Flexible Booking we will charge your credit card 1 day prior to arrival to give you a smooth check-in.

Last-minute telephone bookings

  • Telephone bookings are possible last-minute:  only on the day of arrival - for up to 4 people.
  • You should check in before 22:00 (10 pm).
  • No delayed arrival after 22:00 (10 pm) is allowed!! After 22:00 (10 pm) we will cancel you booking.
  • Note we do not accept walk-in nor telephone bookings after 22:00 (10 pm).

Delayed arrival
If your arrival is delayed, please let us know before midnight (local time) of the day of arrival. Without an email or phone-call your booking will be regarded a no show and we cannot guarantee a bed for any coming nights that were booked.

Cancellations and no show
If you have a flexible booking, we have a 2 day cancellation policy. If you want to cancel your reservation, you have to make the changes via de website/booking agent where you made the booking. You have to do this before midnight (Amsterdam time) two days before your arrival date. For example: bookings arriving on Friday need to be cancelled before Wednesday. If you made the booking via our own website, you can email us directly. Cancellation by phone is not accepted. Late cancellations and no-shows shall be charged the equivalent of the first night's accommodation. These conditions also apply if the date of arrival has been changed via email. Once you have arrived, paid and checked in it is not possible to receive a refund if you decide to leave early. In case the cancellation or no show concerns a nonrefundable booking: there is no refund and a full charge of the amount of your booking remains. A nonrefundable booking for multiple nights will be cancelled in case of a no show and we do not guarantee beds if one shows up one or more days later.

Arrival and check in
Bag drop-off from 08:00, check in possible from 11:00 onward, rooms available to use from 13:30. There's no curfew or lockout. A valid Passport or government issued identity card (for EU citizen) is required upon check-in.

A keycard is handed out at check in and mandatory for entering the hostel. The costs for a lost key card are 5 euro. If a keycard is not returned at checkout, 5 euro will be charged to your credit card.

If you have booked a room for two or more people, we can't guarantee you'll be put in the same room but we will try our best. Our dorms are segregated by gender; if you book the wrong room we can't guarantee your accommodation.

Smoking inside is not allowed, normal cigarettes can be smoked in our garden or on the street.

Drugs, alcohol
Drugs and alcohol are not allowed to be brought into the hostel(s) nor the garden. People that arrive at the hostel under influence can be refused entrance

Bachelor parties
We do not accept bachelor parties – at arrival entrance is refused.

Age limits
The minimum age is 18 to stay in the hostel. As long as you can still climb stairs and sleep in a bunk bed, we have no maximum age limit. Please keep in mind that our average guest is between 18 and 30 of age.

Due to the architecture our hostels are not handicapped friendly and we have no elevators. All beds are bunk beds.

Cat allergy and pets
Please note that pets/animals are not allowed in our hostels. Please note that we have a hostel cat (named Oliver) at the Shelter City. If you are allergic to cats you might be happier at our other hostel, the Shelter Jordan.

Group bookings
Bookings of more than 8 persons are considered a group booking. If the same name, e-mail or credit card is used in multiple bookings for a total of more than 8 people on the same day, we will apply our group payment and cancellation conditions.

Group bookings have different terms and conditions. If you want to book for more than 8 persons, please check: https://www.shelterhostelamsterdam.com//group-accommodation-amsterdam-terms-and-conditions

There are free lockers. Please bring your own padlock which has a hook off about 5mm across or buy one at reception. We have no laundry service. The last-minute internet special offers are only available on online bookings and for a limited time period. Changes to existing bookings which include the special offer prices may result in new (higher) prices being applied to the previously discounted night(s).

Read more about Shelter Hostels Amsterdam:

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Stay at one of our hostels in the city centre of Amsterdam!

By booking here you agree with our terms and conditions. The group terms & conditions apply for reservations with 9 or more people.

Shelter City Hostel Amsterdam

Shelter Jordan Hostel Amsterdam


Two hostels in the city centre of Amsterdam


Shelter city Hostel Amsterdam
   Close to Central Station and Dam square
   Charming historic building
   Great courtyard/garden with lounge
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  Shelter Jordan Hostel Amsterdam
   Friendly, welcoming hostel
   In the trendy Jordan area, in the old city centre
   Closest hostel to Anne Frank House
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Most populair Hostel Amsterdam